Technical Support

Tech Support for The Zones of Regulation®

We’re here to help ensure your experience with The Zones of Regulation Digital Curriculum and Training is smooth and successful. Below you’ll find answers to common technical questions, troubleshooting steps, and how to reach our support team if you need further assistance.

Thank you for being a part of our Zones Community, we can’t make the impact without you. Over the last six months, we have been working through a large-scale system upgrade on our platform to bring you a better Zones experience with new features. As we migrate to this new platform, we recognize that this has come with some growing pains and migration challenges for some. Unfortunately, the timing couldn’t be worse for many of you as you navigate getting started in the new school year. We are committed to getting you the access you need and supporting you through this process. We are working around the clock to help you through any challenges that arise. Please know we are devoted to supporting you and are so grateful for your patience during this transition.

Thank you,
Leah Kuypers and The Zones Team

Quick Links

System Requirements

For the best experience, please ensure your devices meet the following:

  • Browser: Latest versions of Chrome, Safari, or Edge
  • Internet Speed: At least 5 Mbps download speed
  • Devices: Desktop, laptop, or tablet (mobile phones are not recommended for full curriculum access)
  • PDF Viewer: Adobe Reader or similar for downloadable resources
  • Pop-Ups: Ensure pop-ups are enabled for our site

 

Troubleshooting Guide

I can’t log in:

  • Double-check your email and password for typos.
  • Use the password reset link if needed.
  • Clear your browser cache or try an incognito/private browsing window.

The curriculum isn’t loading properly:

  • Refresh your browser.
  • Ensure your browser is updated.
  • Try accessing the site from a different browser or device.
  • Disable browser extensions that may block content.

I don’t see my purchased content:

  • Verify that you or your organization admin has selected a start date and added your access.
  • Check your spam folder for the purchase confirmation email.
  • If the issue persists, contact support with your order confirmation.

Video or interactive content isn’t playing:

  • Check that your device volume is on and not muted.
  • Ensure your network allows streaming (sometimes restricted in schools).
  • Restart your browser or device.

Downloaded PDFs won’t open:

  • Ensure you have an updated PDF reader.
  • Try downloading the file again using a stable internet connection.

How to display the Interactive Presentation:

  • Opens in a resizable window. Drag it to a second monitor or smartboard.
  • For tablets, use landscape orientation.

Finding resources in the Library:

  • Use filter/sort by Concept or title.
  • If “No matching records found,” clear any active filters.

Printing or downloading handouts & guides:

  • Open the resource and click the three-bar menu in the top-left to print or download.
  • Browser print functionality won’t work directly.

Annotation and closed captions:

  • Annotation tools (notes, drawing) appear along the top of open resources.
  • To toggle CC, click the triple-dot menu in the video player.

Printable vs interactive resources:

  • Printable files can be downloaded via the menu.
  • Interactive Presentations require internet and cannot be downloaded, though scripts and alternative activities are printable in case of network issues

Frequently Asked Questions

Q: Can I use the curriculum on multiple devices? 

A: Yes! You can log in on multiple devices, but access is limited to the number of users licensed in your plan.

 

Q: How do I update my account details? 

A: Visit your account profile settings once logged in, or contact us for assistance.

 

Q: How do I add more users to our license? 

A: Your admin can purchase more licenses from our shop page and assign the access passes.

 

 

Contact Support

If you need further help, please reach out to our support team. We aim to respond within 1-2 business days.

Email: support@zonesofregulation.com 

When contacting us, please include:

  • The email associated with your account
  • A detailed description of your issue
  • Screenshots (if helpful)

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